Zenlearn Privacy Notice

Last Updated on: 27/AUG/2025

This Privacy Notice describes how Zenlearn, a brand operated by Fruitfusion Advisory LLP ("Zenlearn", "we", "our", or "us"), collects, uses, stores, shares, protects, and delete your personal data when you access our websites, mobile applications, and other services (collectively, the "Services"). Please read the privacy notice carefully before sharing your personal data.

When you use our Website, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so, we collect personal information from you that we consider necessary for achieving this purpose. We may collect the following types of information:

1. Information We Collect

a. We collect the following personal and sensitive information from you when you transact through us:

Name, gender, age, and date of birth
Contact information such as address, email, and mobile phone number
Country of residence
Payment Details like Credit Card/ Debit Card details along with their expiry date (billing address in case of international debit/credit card).
Know Your Client (KYC) details (for example, Passport Number, PAN, AADHAR, Citizenship, or residential status).
Lifestyle and social circumstances (for example, your hobbies)
Family details/information (for example, your marital status and dependents)
Employment and education details (for example, the organization you work for, your job title, and your education details)
Financial and tax-related information (like your income, investments, and tax residency)
Postings or messages on any blogs, forums, platforms, wikis, or social media applications of Zenlearn and affiliated third parties
IP address, browser type and language, and your access times
Information in any complaints you make
Details of how you use our products and services
Recording of telephone calls to our representatives and call centers
Details of how you like to interact with us ( through email, SMS or WhatsApp) and other similar information relevant to our relationship
Details shared by you over our chatbot

b. The personal data we collect may also include 'sensitive' or 'special categories' of personal data, such as details about your:

Dietary requirements (for example, while providing your meal preference, body structure, height, weight, etc., depending upon the service requirement)
Health (so that we can make it easy for you to access our products and services, and/or any special assistance required by you)
Sexual orientation (if you provide us with details of your spouse or partner)

If you choose not to provide, or object to us processing the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you (including our clients).

Personal information of other customers/users you provide to us, other than yourself, whether you are a parent or guardian of the other person or otherwise, you agree

• To inform the individual about the content of this privacy notice

c. Personal information of child: The Services are not intended for users under the age of 13 (Permissible Age), unless permitted under applicable local laws. We do not knowingly collect any personal information from you or the market to solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information immediately. If you believe we might have any information from or about you under the Permissible Age, please contact us at care@zenlearn.ai

Our services can be used by children under the age of 18 for educational and learning purposes, but it will be under the guidance of an adult who shall be the parent or legal guardian of such child.

We use third-party services/bots to capture the following additional information:

Analytics
Infrastructure monitoring, Geographic position, and unique device identifiers for advertising
Location-based interactions: Geographical locations
Unique device identification: This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

3. Mode of Collection

a. Directly

We obtain personal data directly from individuals in a variety of ways, including but not limited to obtaining personal data from individuals who provide their personal information via registrations or guest account for our services, their business card, complete our online forms on our website/mobile app, provide records relating to previous requests or enrollments made, Individuals who subscribe to our newsletters and preference center, register for webinars, and attend meetings or events we host or visit our offices. We may also obtain personal data directly when we are establishing a business relationship, performing professional services through a contract, or through our hosted software applications.

b. Indirectly

We obtain personal data indirectly about individuals from a variety of sources, which include but are not limited to service partners, content creators, affiliates, social media authorized representatives from whom you seek educational or training services on behalf of others, educational institutions, business organizations, etc. We may add personal data to our customer relationship management records to better understand and serve you, or to satisfy a legal obligation.

Public sources - Personal data may be obtained from public sources such as news articles and Internet searches.

Social and professional networking sites - If you register or log in to our websites using social media (e.g., LinkedIn, Google, or Twitter) to authenticate your identity and connect your social media login information with us, we will collect information or content needed for the registration or login that you permitted your social media provider to share with us. That information may include your name and email address, depending on your privacy settings, and additional details about you, so please review the privacy controls on the applicable service to set how much information you want to be shared with us.

Business clients - Our business clients may engage us to provide products/services offered by us, which involve sharing personal data they control as part of that engagement. Our services may also include processing personal data under our client's control on our hosted software applications. All such processing will be governed by Zenlearn's client privacy policy.

4. Purpose of Collection

We collect the personal information as mentioned under the privacy notice to –

Provide our platform services to you, for smoother logins, as a user account is required to be created
Share marketing emails for any new course launched by us
Create a user dashboard with all the updates on the course

5. With whom we share or disclose your personal information

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.

We may share personal information with third parties working on behave of us to provide services as stated under our contracts with them.

We do not share your personal information with third parties for their marketing and advertising purposes without your explicit consent. We may disclose personal information if required to do so by law or in good faith belief that such disclosure is reasonable and necessary, court orders, or other legal process.
We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy notice; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

6. Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your own, including India, the United States, and African jurisdictions, we ensure adequate safeguards are in place for protection of your personal data.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this notice unless the user decides to no longer use our services or withdraw their consent for certain purposes for which that information was collected at the first place. Post that we only keep it to fulfill the regulatory requirements and to adhere to the laws currently in force.

9. Your Rights

As a user there are certain rights which are attached to you which can be accessed via our platform or via emailing to us, as stated below:

You have the right to access information shared with us we will provide you with the summary of such data,
You have the right to ask for the identities of the other data fiduciaries and data processors with whom we have shared your data with
You can also ask for any other information related to your personal data,
You have a right to correction, completion, updation and erasure of your personal information,
You have the right to grievance redressal, so if in case of any situation you do not receive any satisfactory response, you can contact our grievance redressal officer
• Details of the Grievance Redressal Officer
Name: Mr. Rohit Kumar
Email: care@zenlearn.ai
Phone no.: +91 9916134500
You also have a right to nominate an individual on your behalf who in case of your death or incapacity will take actions pertaining to your account. Whereas while you can access the rights it may cause trouble in providing you with some of the services for which such information was collected at the first place. Hence such retraction of information will be considered as the user no longer wants the services.

10. Security

We use organizational and technical measures to protect your personal information and try to deploy reasonable security safeguards at every step. However, no method of transmission over the internet is 100% secure.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. Please read the privacy notice of that website before using the service. Zenlearn will not be held responsible for any data collection or usage done by such third party.

12. Updates

We may update this Privacy notice from time to time. Any changes will be posted on this page with a revised date. We encourage users to review this notice periodically. To all the registered users, we will communicate about the change via email.

13. Contact Us

For questions or concerns regarding this Privacy notice or our data practices, please contact: Grievance Officer: Mr. Rohit Kumar, Email: care@zenlearn.ai, Address: Fruitfusion Advisory LLP, Delhi, India.